GO Agency AI

    Cancel Your GO Agency AI Account

    We're sorry to see you go. To protect your business and your data, cancellation must be submitted in writing and signed by the legal representative of your business using the form on this page. Nothing else counts.

    Skip to the form

    These are NOT valid ways to cancel

    Verbal

    Telling a team member on a call, in a meeting, or in a Zoom.

    Text message

    SMS, WhatsApp, or any chat message.

    Email

    To support, to Micah, to anyone at GO Agency AI.

    Why: cancellation is irreversible. Once your account closes, your phone numbers, email, social posting, AI Employee, website, and customer contacts are deleted and cannot be recovered. We will never take that action based on a message that could be misread, mis-sent, or sent by someone without authority to close your business account.

    The only two accepted methods are below: cancel yourself inside the platform, or sign and submit the form on this page.

    Read this before you submit

    Your account is deleted within 24 hours of cancellation. It is not paused. It is not archived. It is gone. Here is what stops:

    • Phone numbers stop working — inbound and outbound
    • Email sending and inboxes stop
    • Social media posting stops
    • AI Employee stops: Voice AI stops answering calls, Conversation AI stops texting, Reviews AI stops responding to Google reviews, Content AI stops producing posts
    • Your website and funnels go offline
    • All customer contacts, conversations, pipelines, and history are permanently deleted and not recoverable
    • Workflows, automations, calendars, and payments stop

    Before you cancel, make sure you: have direct owner access to your Google Business Profile, have moved or ported your phone numbers, have a replacement for email and website, and have exported any contacts you want to keep. Once the account closes, none of this can be retrieved by you or by us.

    Coming back is not free

    • Re-setup starts at a minimum of $1,500 to rebuild your account.
    • Discounted or grandfathered pricing does not carry over. If you were on a promotional plan (for example, $99/mo), that rate is gone. A fully featured platform re-enters at the current standard rate (currently $497/mo).
    • Any unpaid setup fees, reconnection fees, or balances on the account are due before reactivation.

    Please make sure this is what you want before you continue.

    Option 1: Cancel it yourself in under 2 minutes

    Watch Micah walk through it step by step.

    Prefer written steps? They're at the bottom of this page.

    Is there something we can fix?

    If the issue is price, a feature, or something that isn't working the way you expected, tell us before you sign. We can often pause, downgrade, or adjust rather than shut everything down. Support is available 24/7 from the chat icon in the upper right of your dashboard, or at help.goagency.com.

    Chat with support firstI've read everything and still want to cancel ↓

    Option 2: Submit a signed cancellation request

    Complete the form below and sign it. Our team will process it right away — no hassle, no hard feelings.

    Cancellation Of Services by GO Agency AI

    Complete every field below, sign, and submit. Our team will process it right away — no hassle, no hard feelings.

    How to find your Subaccount ID: Log in to App.Go Agency, open the business you want to cancel, then click Settings → Company (or Settings → Business Profile). Your Subaccount ID is the unique identifier shown at the top of that page and in your browser's address bar after /location/ — it's a long string of letters and numbers. Copy the entire value and paste it here.

    You must be the owner or legally authorized representative of the business named on this account.

    By signing below, I confirm that I am the owner or legally authorized representative of the business named on this account. I understand that cancellation is immediate and irreversible, that all data, phone numbers, email, AI services, website, and customer records will be permanently deleted within 24 hours, and that any applicable setup, reconnection, or reactivation fees will apply. I understand that submitting this request without the authority to do so may result in personal liability for damages to the business and to GO Agency AI.

    Sign with your mouse or finger in the box below.

    A signature is required. Unsigned submissions will not be processed.

    A signature is required. Unsigned submissions will not be processed.

    How to cancel inside App.Go Agency

    1. 1

      Log in

      Sign in to App.Go Agency with your email and password.

    2. 2

      Open Settings

      Scroll to the bottom left-hand corner of the dashboard and click Settings.

    3. 3

      Go to Billing

      In Settings, select Billing. Your current subscription is listed there.

    4. 4

      Click Cancel

      Click the Cancel button, then confirm by selecting Cancel plan.

    5. 5

      Understand the timeline

      Once you confirm, your account is deleted within 24 hours. Phones, email, social posting, AI Employee, website, and all customer data stop and are not recoverable.

    6. 6

      Confirm you're ready

      Before clicking Cancel plan, verify you have access to your Google Business Profile, have ported your phone numbers, and have alternatives in place for AI review responses, social posting, AI phone answering, AI texting, and your website.

    7. 7

      Know the cost of coming back

      Re-setup is a minimum of $1,500, and promotional pricing (such as $99/mo) does not return; a fully featured platform re-enters at $497/mo.

    8. 8

      Get help first if you're unsure

      Support is in the upper right-hand corner of the platform, at help.goagency.com, or via "Chat with us now," 24/7. If there's any chance we can keep your business, tell us before you cancel.

    Sorry to see you go. If there's any way we can keep your business, let us know.